Last Updated: 15 August 2026

Gift Shop by Wish Wave Gifts & Jewellery Box Making wants customers to receive products that match their orders and are delivered in satisfactory condition.

This policy applies to purchases made through www.giftshopae.com, subject to mandatory rights provided by UAE consumer-protection law.

1. No Cash Refunds for Change of Mind

We do not provide cash refunds where a customer changes their mind, no longer wants the product, selects the wrong item, or purchases an unsuitable size, colour, style, or fragrance.

Eligible products may instead be exchanged under the conditions below.

This restriction does not apply where a refund or another remedy is required by UAE law because a product is defective, damaged, incorrect, unsafe, or materially misrepresented.

2. Seven-Day Exchange Period

Customers may request an exchange within seven (7) calendar days from the purchase or delivery date.

To qualify for an exchange, the product must:

* Be unused, unworn, unopened, and undamaged
* Be in its original packaging
* Have all seals, labels, tags, accessories, manuals, and complimentary items intact
* Be accompanied by a valid receipt, invoice, or other proof of purchase
* Be suitable for resale

Approval remains subject to inspection. If approved, the product may be exchanged for another available item.

If the replacement product costs more, the customer must pay the difference. If it costs less, the remaining balance may be issued as store credit, subject to applicable law.

3. Defective, Damaged, Incorrect, or Misrepresented Products

Customers should notify us within three (3) calendar days of purchase or delivery if a product is:

* Defective
* Damaged upon receipt
* Incorrectly supplied
* Missing essential parts
* Materially different from its description or approved customization

Please provide:

* Order number or proof of purchase
* A clear description of the problem
* Photographs or video showing the product, packaging, and damage or defect
* Any other information reasonably required to assess the claim

After inspection, an eligible claim may result in repair, replacement, exchange, or refund, as appropriate and in accordance with UAE law.

The three-day reporting period helps us investigate delivery-related or visible issues promptly. It does not remove any mandatory legal right or remedy that cannot be limited by store policy.

4. Refund Method

There are no cash refunds except where required by law or expressly approved for a cash purchase.

Approved refunds will normally be issued through the original payment method used for the transaction. Processing time may vary depending on the bank, card provider, payment gateway, or original payment method.

Original delivery charges are not normally refundable for change-of-mind exchanges. Where the return results from our error or an eligible defective, damaged, or incorrect product, reasonable return or redelivery costs will be handled in accordance with applicable law.

5. Perfumes and Personal-Care Products

Opened or used perfumes, cosmetics, personal-care products, health-related items, and other hygiene-sensitive products cannot be returned or exchanged due to health, safety, and hygiene considerations.

An exception applies where the product is defective, damaged, incorrect, materially misrepresented, or otherwise legally returnable.

Customers should inspect perfume packaging and seals before opening the product.

A personal preference regarding fragrance, projection, longevity, or scent profile is not considered a defect where the supplied perfume is authentic, undamaged, and correctly described.

6. Customized and Personalized Gifts

Customized, engraved, printed, handmade-to-order, or personalized products cannot be returned, exchanged, or cancelled after production has started.

An exception applies where the product is defective, damaged, incorrectly produced, or materially different from the customization details approved by the customer.

Spelling, dates, images, messages, colours, measurements, and other customization details supplied or approved incorrectly by the customer are not considered production defects.

7. Non-Returnable and Non-Exchangeable Products

Unless defective, damaged, incorrect, materially misrepresented, or otherwise required by law, the following are not eligible for return or exchange:

* Opened perfumes and personal-care products
* Used, worn, altered, washed, or damaged items
* Customized or personalized products
* Products without original packaging, tags, seals, or accessories
* Hygiene-sensitive products once opened
* Clearance or final-sale products clearly marked as non-returnable
* Seasonal products after the relevant season or event
* Gift cards, vouchers, and promotional giveaways
* Products damaged through misuse, accident, improper storage, or failure to follow instructions

8. Watches and Fashion Accessories

Watches and fashion accessories must be returned unworn and with all protective coverings, tags, boxes, links, manuals, warranty documents, and accessories intact.

Damage caused by normal wear, misuse, impact, water exposure beyond the stated resistance rating, unauthorized repair, or failure to follow care instructions is not considered an initial product defect.

Any manufacturer’s warranty will be subject to its own terms.

9. Return and Exchange Process

Before returning a product, contact our customer-service team through the details published on www.giftshopae.com.

Please provide the order number, reason for the request, and supporting photographs where applicable. Products returned without prior communication may take longer to assess.

Returned products will be inspected before an exchange, store credit, repair, replacement, or refund is approved.

10. Delivery and Return Costs

For a change-of-mind exchange, the customer is responsible for applicable collection, return, and redelivery charges.

If the return is caused by an eligible defect, damage, incorrect supply, or material misrepresentation attributable to us, we will arrange or reimburse reasonable return-related costs as required by applicable law.

11. Abuse of the Policy

We may reject claims involving fraud, altered receipts, switched products, deliberate damage, excessive or abusive returns, or products not purchased from Gift Shop by Wish Wave, subject to applicable law.

12. Consumer Rights

Nothing in this policy excludes, restricts, or replaces any consumer right or remedy that cannot legally be excluded under the laws of the United Arab Emirates.

13. Contact Us

To request an exchange, report a product problem, or ask about this policy, please contact Gift Shop by Wish Wave Gifts & Jewellery Box Making through the customer-service details or contact form published on www.giftshopae.com.