Last Updated: 15 August 2026

Gift Shop by Wish Wave Gifts & Jewellery Box Making (“Gift Shop by Wish Wave,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through www.giftshopae.com.

1. Information We Collect

We may collect information that you provide when placing an order, creating an account, submitting an enquiry, requesting a customized product, joining a promotion, or communicating with us. This may include:

* Full name
* Telephone number and email address
* Billing and delivery addresses
* Order and transaction information
* Product customization details, including names, messages, photographs, logos, or artwork supplied by you
* Customer-service communications
* Technical information, including IP address, browser, device, cookie, and website-usage data

Payments may be processed by third-party payment providers. We do not intentionally store complete payment-card details unless this is expressly permitted and handled through an appropriately secured payment system.

2. How We Use Your Information

We may use personal information to:

* Process, confirm, prepare, and deliver orders
* Produce customized gifts
* Process payments, exchanges, and approved refunds
* Communicate order and delivery updates
* Respond to enquiries and provide customer support
* Detect fraud, unauthorized transactions, or misuse
* Improve our website, products, and services
* Maintain accounting and business records
* Send promotional communications where consent has been provided or where otherwise legally permitted
* Meet our legal and regulatory obligations

3. Customized Products

Information, photographs, names, designs, and other materials submitted for customized gifts will be used to prepare and fulfil the relevant order. You must have the legal right and permission to provide and use any material submitted to us.

Please do not submit unnecessary sensitive or confidential information as part of a customization request.

4. Sharing of Information

We may share information only when reasonably necessary with:

* Payment-processing providers
* Delivery and logistics companies
* Website hosting, cloud-storage, analytics, and technical-service providers
* Professional advisers, auditors, insurers, and regulators
* Government or law-enforcement authorities where disclosure is legally required
* A purchaser or successor if the business is sold, transferred, or reorganized

Service providers are expected to use personal information only for the services they provide and to protect it appropriately. We do not sell customers’ personal information.

5. Cookies and Analytics

Our website may use essential cookies required for shopping-cart, checkout, security, and website functionality. Subject to applicable requirements, we may also use analytics or marketing cookies to understand website performance and provide relevant promotions.

You may manage cookies through your browser settings. Disabling essential cookies may prevent some website features from functioning correctly.

6. Marketing Communications

Where applicable, you may unsubscribe from promotional emails or messages by using the unsubscribe method provided or by contacting us. Administrative communications relating to an existing order may still be sent.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, handle disputes, prevent fraud, and comply with applicable legal, accounting, and regulatory requirements.

Information may be processed or stored using service providers located outside the UAE. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are applied as required by law.

8. Information Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping account credentials and one-time passwords confidential and for notifying us promptly of suspected unauthorized account activity.

9. Your Rights

Subject to applicable UAE law and any permitted exceptions, you may request:

* Access to certain personal information held about you
* Correction of inaccurate or incomplete information
* Deletion of information where there is no lawful reason to retain it
* Withdrawal of consent where processing relies on consent
* Restriction of, or objection to, certain processing activities
* Information about how your personal data is processed

We may request proof of identity before processing a privacy request.

10. Children’s Privacy

Our website is not intended for independent use by children who cannot legally enter into a purchase transaction. Orders involving minors should be placed or supervised by a parent or legal guardian.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party websites.

12. Changes to This Policy

We may update this Privacy & Security Policy periodically. The revised version will be posted on www.giftshopae.com with an updated effective date.

13. Contact Us

For privacy questions or requests, please contact Gift Shop by Wish Wave Gifts & Jewellery Box Making through the contact details or customer-support form published on www.giftshopae.com.